Welcome to my User Experience Research Portfolio
I am Lena Desantis, a User Experience Researcher living in Houston, Texas. I have 20 years of experience in UX, usability, and human factors.
Selected Case Studies:
More Than a Dashboard…
Users will make better decisions with easy access to their data
UX research in support of an Ideation Workshop
Customers would like to know where their order is in the order to delivery process to make it easier for them to do business with the client.
UX Research Misconceptions
It’s too expensive and takes too long …
The cost of UX research is directly related to the complexity of the problem to be solved. Research activities can be scoped to meet budget and schedule constraints.
I already have a UX Designer on the team, isn’t that enough?
A UX designer is a vital and necessary component of an Agile product delivery team. I see job postings for a UX Generalist, Specialist, or Strategist where the job description includes research, design, and coding.
Anyone can do it.
It takes practice to be good at anything. We all start at the beginning, the end is up to us. I learned human factors and usability testing after joining the Usability Testing and Analysis Facility at the NASA Johnson Space Center in October 2002.
We’re planning to do UAT before we release.
I hear this a lot when product teams are working with a white label third party software or they are updating an existing web application from 1998 Visual Basic to a modern design.